Support

  • We’d love to hear from you. Email us at help@getprovide.com, or call us at 877-341-0617.

  • You can contact your Provide representatives directly via your Provide account. After logging in to your dashboard, click the chat icon in the bottom right of your screen to send a message to your representatives or find their phone numbers if you prefer to call them.

  • Your first physical loan statement will arrive by mail within the first month after your loan is funded. You can also contact your Provide representative or email us at servicing@getprovide.com.

  • Loan statements are not currently accessible via your Provide dashboard. To opt in to accessing your loan statements online, you must first register for online banking with the Provide bank partner servicing your loan(s). For details, contact your Provide representative or email us at servicing@getprovide.com.

  • To make an additional loan payment, contact the Provide bank partner servicing your loan(s). You can also contact your Provide representative or email us at servicing@getprovide.com.

  • To change the date of your monthly loan payment, contact the Provide bank partner servicing your loan(s). You can also contact your Provide representative or email us at servicing@getprovide.com.

  • First, contact your Provide representative or call us at 877-341-0617. We love to hear from our funded providers, particularly when new growth opportunities are on the horizon. Remember: Your Provide loan covenants require you to obtain our signoff before pursuing additional practice financing, and we’ll have to underwrite and approve your request. But don't worry – in these situations, we're committed to delivering the same quick, streamlined, and responsive service and experience you're used to.
  • To submit your financial statements, log in to your Provide dashboard, where you can seamlessly upload your statements. Email us at borrower.success@getprovide.com for assistance.

  • At the end of each year, you’ll receive a tax statement from the Provide bank partner servicing your loan(s). If you have questions about your tax statements, email us at servicing@getprovide.com.

  • To request a payoff letter, email us at borrower.success@getprovide.com.